General Terms and Conditions of Catering Service – Petites-Mains

These general terms and conditions apply to all orders placed with the Petites-Mains catering service. Their purpose is to ensure a quality service, within a clear and respectful framework for all parties.​

1. Order Confirmation

The order must be confirmed no later than eight (8) business days before the event date.

2. Down Payment and Order Finalization

For private clients, a down payment representing thirty percent (30%) of the total amount is required to confirm the order. Failing this, a valid Purchase Order (PO) number must be provided. Without either, the order cannot be considered confirmed or processed.

3. Order Modification

Modifications are accepted up to three (3) business days before the delivery date. They must remain minimal, i.e., a variation of plus or minus 10% in the number of guests or adjustments related to allergens. After this deadline, no modifications will be accepted.​

4. Order Cancellation

• Less than two (2) business days before the delivery date: a fee equivalent to 100% of the total order amount applies.
  

• Between two (2) and eight (8) business days before the delivery date: a fee equivalent to 60% of the total amount applies.
  

• More than eight (8) business days before the delivery date: full refund.
  

5. Weekend Orders

For logistical reasons, a minimum order amount of $700 is required for Saturday services, and $1000 for Sunday services. Orders not meeting these thresholds cannot be accepted.

Exception: If the order extends over several days, including one or two weekend days, these minimum requirements may be re-evaluated.

6. Room Rental

6.1 Rates and Included Services

Room rental rates include the presence of a supervisor on-site upon your arrival. This person will be responsible for welcoming you and assisting you, particularly with any needs related to equipment use or room layout.

For any rental accompanied by a buffet service (food and/or beverages), a 15% service fee will be added to the total amount.​

6.2 Food and Beverage Consumption

In accordance with the Act respecting liquor permits (RLRQ, c. P-9.1), particularly articles 27 et seq., our establishment holds a restaurant permit authorizing the sale and consumption of alcoholic beverages on-site only.

Consequently :

• It is strictly forbidden to bring alcoholic beverages from outside

• Petites-Mains provides all food and beverage services. Therefore, no food or beverages from outside are permitted on our premises.

6.3 Penalties for Non-Compliance

Any outside food or beverages brought in constitutes a breach of the rental conditions. A flat penalty of $10 per item and per person present will be automatically charged. This penalty applies without prejudice to other remedies that Petites-Mains reserves the right to exercise to enforce these conditions.

7. Payment Terms

Payment is due upon receipt of the invoice. An online payment link will be sent to you within 48 hours following the event.

Accepted payment methods:

• Interac e-Transfer​

• Credit card

• Cheque (to be made payable to Petites-Mains and sent by mail or delivered in person, if applicable)

8. Late Payment and Collection

In case of late payment exceeding 60 days, Petites-Mains reserves the right to mandate a collection agency. All costs related to this procedure will be entirely borne by the client.

9. Service Commitment

Petites-Mains commits to deploying all reasonable means to ensure the performance of the service according to the agreed terms and deadlines.

This commitment constitutes an obligation of means, not of result.

10.  Equipment Responsibility

All provided equipment (tablecloths, containers, dishes, Retournzy items, etc.) remains the client's responsibility until its full return to Petites-Mains.

In case of damage, loss, or non-return during retrieval, replacement fees will be charged additionally.

The equipment must be returned in the same condition as upon delivery, i.e., clean, sorted, free of food and liquid.

A cleaning fee of $25 will be applied if the equipment is returned dirty or disorganized.

Replacement fees per missing or damaged item:

• 1200 ml container: $12

• Compartmented container: $18

• Lid: $3

• Plate: $3

• Glass: $2

• Utensil : 1 $

• Utensil box : 5 $

• Gray transport crate : 30 $

• Water fountain : 30 $

• Serving spoon : 5 $

11. Delivery and Setup

Petites-Mains reserves a tolerance margin of ±30 minutes for deliveries. We invite you to plan your reception accordingly.

The client is responsible for providing precise delivery instructions and ensuring that an adequate unloading space is accessible at the time of delivery.

Unless otherwise agreed in writing, on-site service and equipment setup are not included in the service.

12. Order Verification and Invoicing

Upon confirmation of the quote, the client is required to validate the accuracy of all information on the Sales Order (SO), including billing and delivery details.

Any invoice correction necessitated by inaccurate or incomplete information provided by the client may incur administrative fees.

13. Audiovisual Equipment Use

A user manual is available on-site and can also be sent in PDF format upon request.

The client is entirely responsible for the use of the equipment. In case of doubt or difficulty, it is strongly recommended to plan for the presence of a resource person or to request technical assistance, depending on the availability of our team.

14. Force Majeure Clause

Petites-Mains cannot be held responsible for any delay, modification, or cancellation of service resulting from circumstances beyond its reasonable control and constituting a case of force majeure.​

Cases of force majeure include, but are not limited to:
– extreme weather conditions;
– strikes or labor disputes;
– fires, floods, or major power outages;
– acts of war, attacks, or civil unrest;
– pandemics or public health emergencies;
– any governmental decision or administrative closure.

In such situations, no penalties or cancellation fees will be applied. Petites-Mains commits to informing the client as soon as possible and to collaborating in finding alternative solutions, such as postponing the service or adapting the service.

If the service becomes definitively impossible, any amount already paid will be fully refunded, with the exception of duly justified incurred costs.

15. Acceptance of General Terms and Conditions

The confirmation of an order constitutes full and complete acceptance of these general terms and conditions, without exception or reservation.